Top pressure driving focus on quality management:
- need to ensure consumer satisfaction
- need to reduce the total “cost of quality”
- quality is a competitive advantage for our organisation
- need to comply with government regulatory requirements
- need to manage risk in operations
Top strategic actions:
- “build in” compliance and risk based controls to business processes
- improve operator effectiveness by delivering critical quality data from across the enterprise
Quality management functionality:
- audit management
- compliance management
- testing automation
- supplier quality management
- risk management
- EHS (environment, health & safety)
- hazard analytics
- predictive analytics
- FMEA (failure mode and effects analysis)
- APQP (advanced product quality planning)
To achieve best-in-class performance, companies must:
- create and / or improve the visibility of quality processes across the design, make, and deliver business processes
- implement and interoperate both quality management systems (QMS) and manufacturing operations management (MOM) systems at the enterprise wide level
- establish real-time interoperability between QMS and other enterprise systems, specifically: PLM, ERP, and SCM
