Top pressures driving real-time analytics:
- customers demand timely and accurate response to queries
- operational decisions are based on inaccurate / incomplete data
- operational data is under-utilised
Key organisational capabilities:
- decision-making culture that values the use of supporting data
- established process for cleansing and enriching data
- real-time measurement of operational metrics
- ability to assess data needs across business functions
Recommended actions:
- start measuring “time-to-information”
- develop programs to coach / train / develop analytical talent in-house
- investigate technologies to improve data quality
- combine real-time data with predictive modeling applications
